Provisional Accessibility Statement

Introduction
At Bankinter, SA – Portugal Branch, we are committed to universal digital accessibility, continuously working to ensure that our digital assets are usable by all people, regardless of their abilities, age, or personal circumstances.

Our Accessibility Statement is based on the harmonized European technical standard EN 301 549 in its latest version, which constitutes the European standard for digital accessibility, approved by the European Commission. This standard defines the accessibility requirements for technological products and services.

The scope of this statement covers the BANKINTER PORTUGAL Business website, excluding embedded content from external domains. However, Bankinter, SA – Portugal Branch and its external suppliers maintain an active commitment to improving the accessibility of external content included in its digital asset, with the aim of ensuring the most inclusive digital experience possible.

Our objective is to carry out continuous monitoring and correction of possible digital accessibility barriers, in order to provide an inclusive and obstacle-free experience for all users.

Beyond regulatory compliance, Bankinter, SA – Portugal Branch aspires to exceed the legal requirements for digital accessibility. Our commitment is to achieve the highest accessibility standards, with the objective of meeting AAA level criteria, continuously improving the usability of our digital products, and obtaining certifications that attest to our excellence in accessibility.

To achieve this ambitious goal, we have implemented a Comprehensive Digital Accessibility Service (S.I.A.), through the implementation of comprehensive corrective measures, which include specialized training for our teams, systems for continuous assessment and improvement of accessibility, as well as proactive actions on both our websites and our mobile applications, with the ultimate goal of ensuring a truly universal and inclusive digital experience.

Adopted Criteria
Bankinter, SA – Portugal Branch follows the EN 301 549 standard to ensure the digital accessibility of its Digital Assets. Some of the features implemented to improve content accessibility are:

· (9.1.1.1) An exhaustive review of all significant images is being carried out to ensure they contain appropriate alternative texts (alt), ensuring that visual information is also accessible to people with visual impairments.

· (9.2.4.4) The wording of hyperlink texts is being reinforced to make them more descriptive on their own and understandable without needing additional context.

· (9.3.1.1) It is being validated that the primary language of the site is correctly defined in the code, facilitating its reading by assistive technologies.

· (9.4.1.2) Work is being done to improve the semantic accessibility of all custom components, ensuring they correctly communicate their role, state, and value to assistive technologies.

· (9.1.4.3) Automatic and manual tools are being used to verify that the contrast between text and background meets the minimum requirements to ensure legibility.

Preparation of this provisional accessibility statement
This statement was prepared on 05/06/2025.

The method used to prepare this statement was a partial review, based on the requirements of the EN 301 549 standard, carried out by Everycode S.L. on 22/05/2025.

Everycode S.L. has an independent inspection unit accredited by ENAC (Spanish National Accreditation Body), in accordance with the requirements established in the ISO/IEC 17020 standard, for inspection activities of websites and mobile applications under the EN 301 549 standard.

Last review of the statement: 05/06/2025.

Remarks and contacts
We value your active participation in the continuous improvement of our digital accessibility. If you wish to make suggestions, report issues, or request information about the accessibility of our website, you can contact us through the following channels:

Telephone: 210548000*

*Call to domestic landline network. The cost of the call will depend on the specific prices that you have agreed with your telecom operator.

acessibilidade.pt@bankinter.com